SBP carrying out 'mystery shopping'.

MULTAN -- State Bank of Pakistan (SBP) was conducting 'mystery shopping' to know the problems being faced by the customers while availing house loans and was guiding the banks for customers' facilitation.

" We have completed 11 cycles of mystery shopping. Our officers visit banks for house loans inquiries by disguising themselves as teachers, shopkeepers or low income clients to check what hurdles they were facing in sanctioning of loans," Chief Manager SBP, Waqas Kashif Bajwa said while addressing executive body of Multan Chambers of Commerce and Industry (MCCI) here.

Flanked by Deputy Chief Manager, Ms Quratul Ain and Assistant Chief Manger, Imran Sadaf, he urged upon industrialists and public to use complaints portal and other avenues of the central bank for redressal of their issues adding that within three days a complaint is processed about housing loaning.

SBP Cheif Minister regretted that banks normally wanted to sell their products instead of promoting central banks subsidized schemes and added that regular seminars would be arranged at MCCI for sensitizing business community regarding banking different plans they have offered.

"A What's app number will be displayed in the bank for registering of complaints and quick feedback to customers," he explained.

Microlending, Housing, Islamic banking and Small and Medium Enterprises (SMEs) were priority sectors of SBP, he said adding that Central bank and MCCI collaboration would bear fruit.

About hedging of dollar, Mr Bajwa advised industrialists to furnish a proposal on behalf of MCCI in this connection so that it could be forwarded to high ups of bank for decision making.

Replying volley of questions from executive body members, he informed that...