PIA lauded.

Byline: Iftikhar Qureshi - Sydney, Australia

I HAD to cancel my visit to Pakistan recently due to the global outbreak of COVID-19 (Coronavirus). This meant the cancellation of a number of flights and hotel bookings in Australia, Thailand and Pakistan.

For cancellation of these bookings I had to contact the relevant airline and hotel reservation offices either by phone or email or both except for one company - Pakistan International Airlines.

I had booked my domestic flights online from PIA's website and made full payment using my credit card at the time of booking. I followed the same process with my other flight and hotel bookings. However, at the time of cancellation, PIA was the only company which allowed me cancellation online without the need of...