New City Chief Believes Feedback On Social Media Imperative For Service Delivery.

ISLAMABAD -- The newly appointed Chief Commissioner Islamabad and Chairman CDA Captain (R) Muhammad Usman has declared citizen's authentic feedback as a prime way of assessing the service delivery.

Mr. Usman is the second high profile city manager after former Deputy Commissioner Islamabad Muhammad Hamza Shafqat, who is not only actively using social media platform 'twitter' to keep citizens updated on the policies, initiatives and progress of the development projects but he usually responds to the public's grievances as well.

His predecessor Amir Ali Ahmed besides his remarkable job in the capital could not get himself involved on social media unlike his subordinate Mr. Shafqaat, who was 'super active' on social media. However, now the situation is vise-versa as the incumbent Deputy Commissioner Islamabad Irfan Nawaz Memon has failed to maintain the pace set by his predecessor regarding use of social media but it seems that the new Chief Commissioner and Chairman CDA will leave a legacy for upcoming city chiefs in this regard.

While talking to The Nation, the city chief maintained that citizens' authentic feedback is a prime way of assessing the service delivery. 'I must say that social media platforms help me a lot in getting to know real problems of citizens of the capital,' he said, adding: 'It enables me to get to the right quarters immediately, and people their problems more enthusiastically when they know that a real person is hearing their problems.'

He added further that he feels use of social media makes an officer more accountable and answerable directly to the public. Mr. Usmand that in his entire career, he followed an 'open door policy' and this is a digital way of keeping his doors open.

He said in my opinion, the case of Islamabad is very different because here all the departments keep themselves active on social media because a large audience uses social media especially Twitter to get their complaints reported.

He said for example, if...