Nestle Pakistan Limited Collaborates with Ufone 4G BPO Operations to Establish Advanced Customer Service Solution - Press Release issued by Nestle Pakistan.

Lahore -- March 07, 2023 (PPI-OT)

Following is the text of press release issued by Nestle Pakistan

Quote

Nestle Pakistan Limited, a leading global food and beverage company, has collaborated with Pakistani telecom services provider, Ufone 4G's Business Process Outsourcing Operations (BPO Operations) arm to establish a state-of-the-art Contact Center solution to provide effective customer services to Nestle customers.

In addition to voice and non-voice interactions, the Contact Center will also manage social media engagements, for end-to-end consumer support and enhanced customer experience. Ahmed Kamal, Group Chief Customer Care Officer, PTCL and Ufone, Faisal Rana, Communications Director, Nestle Pakistan and Abdullah Jawaid, Business Head for Nestle Waters business were present at the signing ceremony held at Nestle Pakistan's head office in Lahore.

Senior officials from both organizations were also present at the occasion. The partnering institutions expressed intent to expand and further digitalize services, automate processes, and enhance customer accessibility. Speaking at the signing ceremony, Ahmed Kamal, Group Chief Customer Care Officer, PTCL and Ufone, said, "We're excited to partner with Nestle to help facilitate the company's nationwide customer base."

"Nestle is one of the leading global corporate players and its faith in Ufone's BPO operations is a testament to the quality, technical soundness, and reliability of our services. We are steadfast in our commitment to providing an efficient and rewarding customer service experience for Nestle customers."

While signing the MoU, Faisal Rana, Communications Director at Nestle Pakistan, said, "At Nestle we put our consumers at the heart of everything we do, and our call...