Federal Ombudsman asks govt departments to establish complaint cells.

QUETTA -- Federal Ombudsman Ejaz Ahmad Qureshi said Monday that the Federal departments should play a proactive role in resolving the issues facing the people.

'An effective mechanism for redressal of grievances of people is a must', he said while presiding over a meeting with the heads of federal government agencies working here, including Sui Southern Gas Company, QESCO and PTCL.

The Federal Ombudsman said, 'The majority of the poor people do not know how to go to the relevant forum for resolving any legitimate issue as per the prevailing procedure', and added that all federal government departments must establish complaint cells in providing relief to the people.

'The Federal Ombudsman Secretariat receives 0.1 million complaints annually against more than 200 federal agencies', he...