Committee examined complaints received during Hajj-2019.

Islamabad -- Sub-Committee of Senate Standing Committee on Religious Affairs and Interfaith Harmony in its meeting examined complaints received during Hajj-2019 and their redressal mechanism.

The current situation of Hajj Welfare fund and making Hajj Package 2020 at affordable rates was also discussed. The meeting was held under the chairmanship of Senator Hafiz Abdul Karim here at the Parliament House on Wednesday and was attended among others by Senator Manzoor Ahmed Kakar, Secretary religious affairs, additional secretary and officers from the ministry.

The Committee was told that during the Hajj in 2019, the complaints received were of lost Hujjajs (264), lost luggage (981), food complaints (174), accommodation issues in Makkah and Madinah(244), mashaa'ir issues (18).

It told that all complaints were addressed in due time and no back log is present. It was told that the issues related to food and accommodation are continuously being taken up with the Saudi authorities and will be improved in the Hajj 2020. Some companies have been blacklisted and refunds have been made in cases where accommodation was given in relatively less costly places.

Saudi authorities allow sending 1 Muawin over every 100 pilgrims and all the Muawins sent from Pakistan are...