Bank data breach.

I HAVE been a customer of a Punjab-based bank since 2016. The state of affairs of the bank's day-to-day functioning has really become pathetic lately. On March 30, I withdrew an amount of Rs40,000 from a local bank. The amount was debited from my account, but not credited through the ATM.

I called the bank's helpline (111-267-200), but the staff simply refused to acknowledge me as a customer and told me that they had no data pertaining to my account. I waited for a few days and then contacted the bank through the helpline more than once. I got the same answer again and again. Later, I visited the branch concerned and asked the staff there about my account details. The officials were of the view that there was nothing wrong with my account.

Digging further into the matter, it came to light that...