Vivo Redefining Consumer Experience through World-Class Technology and Efficient Customer Service - Press Release issued by Vivo Mobile Pakistan.

Lahore -- October 26, 2022 (PPI-OT)

Following is the text of press release issued by Vivo Mobile Pakistan


Buying a smartphone is not a one-step process. It involves extensive research before the purchase and after-care post purchase. vivo, as a consumer-centric brand, has been working for making this entire usage cycle easier to navigate for consumers through its enhanced customer service.

Since 2017, vivo is committed to offering world-class technologies and top-notch services to its consumers in Pakistan. Guided by the BENFEN philosophy of doing the right things and doing things right, vivo strives to enrich and positively impact the lives of its consumers.

In an effort for advanced integration into the Pakistani consumer market, vivo has been guided by its "More Local, More Global" approach - endeavouring to bring global technologies like 5G, Artificial Intelligence and Advanced Imaging Systems to local consumers.

Moreover, vivo recognizes the importance of local talent, culture, and customer preferences, and thus, has converged its efforts with them for several campaigns. Going beyond just the individual consumer, vivo has also extended its support to the country and its population by investing in establishing a domestic manufacturing plant.

As a brand, vivo has a close-knit relationship with its customers. All efforts, whether it be designing new products or conducting research for advanced technologies, are geared towards enhancing the lives of consumers.

Every step of the way, customers have supported vivo, expressing their love and enthusiasm for its efforts. Thus, to ensure more accessibility for consumers, an extensive offline and online network of customer services has been established in Pakistan. No matter where the customers are, they can reach vivo quickly. With 9200+ retail stores and 18 exclusive service centres - users can make the best of vivo's services.

Moreover, vivo Service Day - hosted on the 21st of every month is an effort on vivo's behalf to give back to its customers. vivo understands the importance of after-sale smartphone care, and thus, on this day, customers get free after-sales services such as cleaning, disinfecting, system recovery and software upgrades, protective stickers, 1-hour flash repair and maintenance without labour charges.

In order to ensure a seamless customer service experience, vivo offers quick customer support through calls...

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