PTA clarification.

Byline: Khurram Ali Mehran - Islamabad

THIS is with reference to the letter 'PTA obligations and users rights' (June 17). As for service quality of broadband providers, PTA carries out regular surveys through its field offices, particularly in areas having consumer complaints against an operator or type of service.

On the basis of inspections, telecom operators are directed to improve the service. In view of complaints against Internet Service Providers (ISPs), PTA is in the process of redefining quality of service (QoS) parameters. Once finalised they will be used to bring further improvement in the ISPs' services.

Internet and telecom users, facing service, billing or other issues may lodge formal complaint with their relevant operator or at PTA's recently revamped Consumer Support Centre (CSC) at toll free number 0800-55055 (9.00am to 9.00pm, seven days a week). Every complaint received is taken care of and addressed as per defined timelines...

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