Intending pilgrims' 95 percent complaints swiftly resolved through collaborative efforts: MCO.

Madinah Munawwarah -- The Main Control Office (MCO), established by the Ministry of Religious Affairs and Interfaith Harmony, in Madinah Munawwarah, has swiftly resolved over 95 percent complaints received in last few days, according to the Incharge of MCO, Imtiaz Siddique.

In an interview with reporter, Imtiaz Siddique further added that the remaining complaints are currently being processed.

Imtiaz expressed that the MCO has successfully attained a remarkable 95 percent complaint resolution ratio.

This achievement is attributed to the effective coordination among sector in charges, Moavineen, local Moavineen, and other stakeholders.

In addition, Imtiaz Siddique noted that over 150 minor issues were resolved without formal registration. These primarily involved complaints concerning food, lost luggage, and separated families. To address such matters, the MCO tactfully resolved them by accommodating split families in one room or hotels, ensuring their needs were met.

More than 17 dedicated personnel are tirelessly serving pilgrims round the clock at the MCO. The staff of Pakistan house is also actively engaged in coordinating efforts with the MCO.

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