IHRA asks citizens to register complaints about private hospitals through email, calls.


ISLAMABAD -- With increasing complaints about private hospitals in the capital, the Islamabad Healthcare Regulatory Authority (IHRA) has asked that people inform the authority of their complaints through emails and phone calls.

In a public notice available with Dawn, the IHRA said that it was established in May 2018 to regulate the healthcare sector and ensure that high quality healthcare services are provided in Islamabad.

The notice signed by IHRA CEO Dr Syed Ali H. Naqvi asked that members of the public may register complaints against any healthcare establishment or service provider according to due process by contacting a specified email address or telephone number.

Earlier this week, the IHRA directed all private hospital and medical centres to display their charges - including but not limited to daily bed and room charges in isolation areas and high dependency and intensive care units as well as ventilator services - on their websites and in prominent areas of the hospital, especially at reception.

Says each teaching hospital will operate 50pc of its beds free of cost with no consultation fees

The authority said that all private hospitals will be inspected by IHRA teams 'to elucidate the status of compliance with the above directives and healthcare services standard requirements of Covid-19.'

Noncompliant hospitals will be penalised according to the rules, which may include de-registration, sealing of the premises, fine or imprisonment.

In another letter, the IHRA also said that every teaching hospital will operate 50pc of its beds free of cost and will not charge consultation fees, while treatment expenses such as laboratory services, medicines and supplies, if any, shall be charged on a non-profit basis.


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