IG Punjab directs to improve performance of complaint management system.

LAHORE -- Inspector General Police (IGP), PunAjab Dr Usman Anwar directed the officers to improve the performance of 1787 complaint management sysAtem and police response to citizens' complaints through effective superAvision and close monitoring. He gave these instructions taking to officers and staff during his visit to the 1787 Complaint Management System at the Central Police Office here on SunAday. He emphasised upon that those officers or personnel who show deAlay in action on complaints sent from 1787, a departmental action should not be delayed against them.

Dr. Usman Anwar directed that DIG IAB, AIG Complaints and AIG InAspection would listen to the calls of 1787 on daily basis and they would also contact with concerned RPO and DPO to redress the calls related to serious problems of the citizens. Moreover, IG Punjab will himself talk to the citizens and issue orders on the complaints pointed out by DIG IAB. IG Punjab directed to enAsure the departmental accountabilAity of those who were not interested in complaints of citizens and from the district where the complaint of delay in regisAtration of FIR or flawed investigaAtion was received, disciplinary action against those reAsponsible would not be delayed after inquiry. He said that the IGP Complaint Center 1787 was being made a relief centre for the citizens in the true sense and said that he would personally check the action report on the citizens' complaints. IG Punjab listened to the phone calls of the citizens and issued orders while inspecting the staff workAing. IG Punjab issued show cause notices to DSP Khanpur and ChoAbara Layyah , SHO Zahir Peer and City Mianwali for non-registration of FIR. The IG Punjab directed RPO Bahawalpur to take immediate...