Federal Ombudsman Ejaz Ahmed visits FOS regional office Karachi.

KARACHI -- Federal Ombudsman Ejaz Ahmed Qureshi, Thursday visited Federal Ombudsman Secretariat (FOS) regional office Karachi and chaired a meeting to review performance of the office, implementation status of public complaints and other relevant matters.

The meeting was attended by secretary FOS Aijaz Ahmed, Senior Adviser and in charge Karachi office Syed Anwar Hyder ad other advisers and officers.

Speaking at the occasion Aijaz Qureshi said that FOS was vigorously working to provide remedy to aggrieved people within 60 days of the filing of complaints and thousands of people mostly belonging to lower income groups had got their issues resolved in minimum possible time and without bearing any financial burden.

He said that outreach of the federal ombudsman's secretariat is being extended to far flung areas to ensure access of masses to an effective complaint resolution mechanism.

New offices of the secretariat has been opened in Quetta, Kharan, Khuzdar, and Swat to receive public complaints against 200 federal departments and agencies for swift resolution of complaints and issues being faced by general public.

The FO offices opened in far flung areas were receiving encouraging response from the masses of those areas as a significant number of complaints were filed through such offices, he added.

Underscoring the importance of implementation on FOS's decisions he said that implementation wing of the secretariat was strengthened, follow up meeting were held with officials of concerned departments and agencies and daily reports were sought from subordinate offices to ensure dispensation of justice to the aggrieved.

A monitoring committee has also been set up to review progress on cases pertaining to issue of pay and pension of Pakistan Railways and other federal government organisations, he informed.

Holding Khuli Katchehries (open public meetings) to listen to public grievances, proactive role of advisers, visits and inspections of different public entities, adoption of informal complaint resolution modes and arbitration...

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