Al Baraka Bank chooses ZRG oneview cms software.

ZRG International, a Unified Contact center and CRMsolution provider, announced that Al Baraka Bank Pakistan Limited, a rapidlygrowing Islamic Bank, has selected ZRG's OneView CMS software to enhance the Complaint Management operations, compliance and reporting functions.

Al Baraka Bank Pakistan is a success story with assets in excess of PKR 165 Billion a workforce of over 2,800professionals and a network of over 185 branches in 92 cities and towns across the country.

Al Baraka Bank Pakistan is a subsidiary of Al Baraka Banking Group (ABG), a Bahrain Joint StockCompany, with authorized capital of ABG is US$ 2.5 billion asset base ofaround US$ 26 Billion and total equity of US$ 2.3 Billion with Banking units and representative offices in 17 countriesspanning from Europe to MENA and Asia, with a network exceeding 700 Branches and Standard and Poor's rating at BB- with a stable outlook (longterm) / B (short term) respectively.

With a vision for unrivalled services, dedication to Islamic principles ofbanking, increasing network points, and with a growing customer base and their needs, along with compliance requirements, Al Baraka Bank was looking for ways to add more innovation and efficiency in thecomplaint resolution and contact management function.Al Baraka Bank evaluated multiple solution providers and found that OneView CMS by ZRG was the most flexible and cost effectiveplatform for the current and future requirements of the Bank.

OneView CMS by ZRG is the contemporary platform for managing complaints, inquiries andrequests from customers, non-customers and internal users. The solution is designed with the aim toaccelerate business processes from routine to extra ordinary, take best practice to nextlevel, drive the costs down and refine the customer experience. It provides complete, open standards based integrated and highavailability platform for best-of-breed business applications engineered towork together.

OneView CMS is a lot more than complaint management software. It is a fullfeatured workflow based case management system that can handle customer issues, service requests, inquiries and leads from customers, non-customers and internal users. It is a one-window solution that provides enterprise widecoverage and capabilities for the users, teams and departments delivering several strategic and operational benefits such as:

* Efficient and documented workflows and user activities

* Eliminate redundant data versions, data duplication

*...