Administrator Karachi directs to resolve complaints of citizens on priority basis.

KARACHI -- Administrator Karachi Laeeq Ahmed on Monday said that complaints received on local government's Citizen Complaint Information System portal should be resolved on priority basis.

The portal should be checked on regular basis and complaint be forwarded to concerned departments for immediate resolution and the feedback of complainants should be taken instead of the departments' feedback, the Administrator passed these remarks while addressing a meeting of Information and Technology department here.

Focal persons of Citizen Complaint Information System, KMC web section and works and land departments were also present on the occasion.

The Administrator was informed that a large number of complaints received on Prime Minister Citizens Portal are concerned with Karachi Water and Sewerage Board or related to illegal encroachments. The complaints are forwarded to concerned departments.

The Administrator directed that the complainants should be approached randomly to inquire whether or not their issues are resolved.

He said that complaints received in same months of current and last year should be compared to ascertain the progress and the department with the most issues.

Ahmed also directed to develop an mobile application to make Municipal Utility Charges Tax system modernized to enable the citizens...