Add video to take your customer service to the next level.

Through programs such as Skype, WhatsApp and FaceTime, customers have enjoyed the benefits of using video chat in their personal lives. Naturally, it was only a matter of time before they expected the same from their customer service experiences.

Integrating video chat into your customer service is, therefore, a logical way to adapt to the way your customers want to communicate.

For instance, banks that can't afford to have mortgage experts in each branch can make those specialists available via video from a branch or even from customers' homes. Illinois-based Consumers Credit Union reported that in some branches the average wait time for a new loan application went down from 1.5 hours to under 2 minutes after implementing in-branch video banking.

The beauty of video is that it is definitely not just another channel. In the moments that matter most, video dramatically outperforms all other existing channels.

OneView Video Contact Center Suite is a unified and comprehensive solution that combines the power of standards based video technology with customized business features and data integration.

OneView Video contact center enables you to have video enabled agents at your contact center. Your customer can reach you in a variety of ways depending on your business model. For instance, you can place a link of Video chat anywhere on your web pages or in your mobile app.

The customer is not required to download any app. OneView video contact center is accessible through the standard browser from any smart phone, tablet, laptop or a desktop PC that has a camera and microphone installed.

Adding video to your customer service contact center can serve one or more of the following business needs:

- Reduce branch traffic

- Need to see the person on the other end for verification

- Delivering complex information and instructions to the customers

- Up-selling and cross selling

OneView video contact center receives and answers the video call request from the customer. This call is sent to the next available video agent. The agent picks up the call and starts the interaction with the customer.

OneView Video Contact Center Suite is a flexible, modular and fully integrated video Contact Center Solution that provides all the key functionalities that are required to meet the critical and emerging needs of today's contact centers.

Handles multi-customer and multi-agent call operation

Video call auto answer

Self-help video links for FAQ and other information

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